Reference

What You Agree to When You Use ggjili

These Terms and Conditions set out the rules that apply to your ggjili account — from how you register and fund your wallet to how withdrawals are processed and what happens if a dispute arises.

GCash, Maya, InstaPay coveredPhilippines players, local law appliesAccount-holder rights explainedDispute process includedUpdates notified via account
ggjili What You Agree to When You Use ggjili
HOW WE OPERATE

How ggjili Handles Your Account Under These Terms

Our obligations under these Terms are not just words on a page. Here is how each commitment is put into practice from the moment you open an account to the moment you cash out to your GCash, Maya, or InstaPay wallet.

Data Handling

Your registration details and payment records are stored securely and used only to verify your identity and process transactions. We do not sell your data to third parties.

Account Security

Every login triggers an OTP sent to your registered mobile number. If you notice any unrecognised access, freeze your account immediately via Account Settings and contact live chat.

Retention and Closure

We keep transaction records for the period required under applicable rules. If you close your account, we retain records of deposits and withdrawals for compliance purposes only.

Requesting Changes

To update personal details — name, mobile number, linked e-wallet — submit a request through the Help Centre with a valid ID. Changes take effect after our verification team confirms them.

REACH OUR TEAM

Contact Us About These Terms

If something in these Terms is unclear, or if you need to raise a concern about your account, our support team handles account and policy questions directly. Reach out before taking any action on your account — we can often resolve issues faster than you expect.

Live Chat Open the chat widget from your account dashboard. Our team handles Terms-related queries, account holds, and verification questions in real time.
Email Support Send a detailed message to our support address for written records of any Terms dispute or account-closure request. We reply within one business day.
Account Help Centre Log in, go to Account Settings, then Help — you can raise a formal query or request a Terms document directly from there without leaving the page.

Your Questions About These Terms, Answered

These are the questions we hear most often about the Terms and Conditions on ggjili. If yours is not here, contact us through live chat or the Help Centre and we will give you a straight answer.

They apply from the moment you complete registration. Using the platform — depositing via GCash, joining a game, placing a bet — confirms your ongoing acceptance of the current Terms.

We will post any updated Terms on this page and notify you via your registered account. Continued use after the update date counts as acceptance of the revised conditions.

Confirmed real-money balances are held and returned to your linked e-wallet after the investigation concludes, provided no fraud or policy breach is found. Promotional credits are forfeited.

Submit a closure request through Account Settings or live chat. We will process it once any pending withdrawals to GCash, Maya, or InstaPay are cleared and identity is confirmed.

These Terms are subject to Philippine law and applicable local regulations. Access and eligibility depend on whether your use is permitted under the laws of your location.

Log in, go to Account Settings, then Help, and request a document copy. We can also email a PDF version — just ask our support team through live chat or the email channel.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.